Role Players 2024

With over two decades of experience, I am a seasoned professional specializing in architecting Customer Experience & AI solutions. As a Certified Customer Experience Professional (CCXP), I bring deep expertise in crafting AI-powered Customer Experience (CX) solutions and delivering analytics-driven consulting. My experience spans the design and implementation of advanced conversational AI, customer analytics, and speech/text analytics solutions. I have a proven track record of developing and operationalizing CX programs across diverse industries and geographies. I currently lead the Industry solutions at Uniphore. Recognized as a thought leader, I am passionate about driving innovation in the CX space, consistently delivering impactful outcomes.